Refund Policy

Service Satisfaction Policy

Tennessee Mountain Pumping, LLC is committed to providing quality septic services. If you are not satisfied with our completed work, please contact us within 7 days to discuss resolution options.

Cancellation Policy

Scheduled service appointments may be cancelled or rescheduled according to these terms:

• Standard services: Cancel up to 4 hours before scheduled time
• Emergency services: No cancellation fees once technician is dispatched
• Large installations: 24-hour cancellation notice required
• Weather-related cancellations: No fees apply

Refund Eligibility

Refunds may be considered in the following situations:

• Services not performed as agreed upon
• Billing errors or overcharges
• Cancellation by customer within policy timeframes
• Service inability due to property access issues we cannot resolve

Refund Process

Approved refunds will be processed within 5-7 business days using the original payment method. Partial refunds may apply for partial service completion or material costs already incurred.

Contact for Refund Requests

To request a refund or discuss service concerns, contact us:

Tennessee Mountain Pumping, LLC
Phone: (865) 984-9782
Email: ellianarasmussen@tnsmtnseptic.com